Table of Contents
Messenger provides you with an immediate, cost effective and simple way to communicate to your staff, suppliers and customers directly to their text capable mobile devices.
The service offers a couple of simple ways to send SMS messages. In addition, it is easily integrated with your existing systems using email or a simple API. We allow you to update or alert people with the added benefit that the message is received wherever the recipient is.
Messenger offers various interfaces to meet the needs of different users:
Mobile message recipients can then reply from their phone straight back to the original sender using patented mTag technology from Bulletin. Advanced features are available using the power of the Bulletin Messenger Address Books and customized security settings.
Signing Up to Messenger
The email address is used to validate your account and can also be used to send SMS via email once you are in the system. The phone number is used to ensure we have a phone number to ensure SMS messages can be sent if you are not online.
Once you have these at hand visit https://www.bulletin.net/sign-freetrial/messenger to signup.
As a bonus we will even give you a few free messages so you can see how it all works before you part with some of your hard earned cash.
You will receive an email with useful information so read it so you can get the most out of Messenger.
There will be some things you can't do before you make a payment such as sending heaps of messages but once you make a payment we will then remove any limits. It's not much but we find it helps cut down on spam and that is something we are very keen on.
This account you have just created is has Group Administrator rights. You can now create up to 5 other accounts or contact us if your company has a larger requirement.
Making your first payment
To make your first payment you will need:
Once you have logged into Messenger you can top up your account through the account balance display on the top right or via Bulletin Dashboard. The Bulletin Dashboard is the online access and payments portal for Bulletin's range of services.
You can top up your Dashboard balance at any time using Paypal or simply by using our secure online credit card payments. If you are a corporate client that has large volume requirements and therefore needs to establish an invoice relationship then please contact our sales team.
Bulletins Messenger has three different user types:
While messaging functionality is basically the same, each has different options available for account administration and security.
User - This user has their own unique login and possibly a separate billing account. They may share address books or other information with other Company Users but all administration is done by the Company Administrator. The Company Administrator should be contacted with any queries.
Email User - The Email user will not have any login details to the Bulletin Messenger website. Instead, their email address will be enabled for SMS via Email by their Company Administrator and they will be able to send and receive SMS via email only.
Web Browser Requirements
We recommend using IE9 or above, Chrome, Firefox or Safari browsers as Messenger makes use of responsive web design - using your screen real estate effectively in these browsers. Don't worry if you are using the ancient IE8 - Messenger degrades gracefully just like any decent product should.
Internet Explorer 7.0 and older are not supported and we suggest you visit http://www.browserchoice.eu to find a new one and don't want to be the target of viruses.
Security is a major concern when accessing a website you don't know. All traffic to and from the Messenger service is over secure HTTPS connections. No personal information is stored in cookies on your PC but we recommend that you check this yourself to put your mind at ease.
You may also notice that using the browser BACK button may cause an error to be displayed. This reduces the incidence of messages being resubmitted by mistake and also prevents any of your pages being accessed should someone attempt to replay your session from data they may have intercepted. Trust us, that is a good thing even though it is a little annoying at times. You can usually navigate using the buttons and links within the page so there is no need to use the BACK button.
On the subject of security we recommend you do not use the same password on our service as you do for other on line services. On our systems your passwords are stored securely (hashed) but on your browser they may not be.
From time to time you may need to clear your browser cache. The way to clear your cache depends on the type and version of internet browser you are using. A guide is available here
Making it yours - Theming
Messenger has a selection of built-in themes so you can brighten (or darken!) up your day.
Both users and company administrators can set their own themes, however if a company administrator has set a custom theme for the company, user themes may be disabled.
Theming can be found under Messenger Settings (Cogs Icon) in the Theme Options sub-menu.
We now give you the opportunity to change your Messenger theme!
Messages, Drafts, Templates, Blocks, Contacts
Messenger has very powerful searching capabilities built into each of the main screens at the top left of the table.
The search by default does a sub-string search so for example searching for food would return
This can be useful when you want to broadly find something, but at other times you need something more precise, for example you may want to find food at the start of a sentence. In this case your search string should be:
And if you want to find fun at the end of a sentence you would use:
You can do even more powerful searches - in fact you could make it hugely powerful. If you are keen - take a look at Wikipedia and there are plenty of guides on POSIX regular expressions on the Internet.
Always present at the top of the screen is the search documentation box. Simply type in what you are searching for and search the online help and documentation.
Composing a Message
How to Send a Message
Your message will be sent using Bulletin global coverage of mobile networks. It usually works but sometimes your message may not get delivered. If it does not get delivered, check you have number correct, resend the message and if it is still not working then contact us. You can see from the Status Pie Chart in the Sent Messages Section if there has been an issue in sending your message.
Once you have mastered sending a single message you can even import a list of numbers from excel using our Bulk Uploader functionality. You can also Schedule messages, use Templates and even use the Contacts and Groups from your Address Books. The recipient list allows a comma, space or semi-colon separated, list of numbers or Contacts from your Address Book.
Although our service supports sending SMS via Email to mobile numbers, your administrator may have configured the system to only allow messages to be sent to people in your Address Book. An additional setting is to lock address books so only the company administrator can add contacts to the Company Address Book. This setting will apply to both the Web site and SMS messages via email.*
Contact Meta Data
Creating and sending messages is a key part of our service. We have looked at how people use it and the things that stop them from using it more often.
One of the things we know is that a lot of people do not know what International Number Format is. When you enter a recipient number we look up where we think it is likely to go and display a country flag. If you are only sending to your friends down the street or colleagues in another state then all your recipients are going to get the same flag. However, if you accidentally enter a wrong number this will be obvious so you change it before your message is sent.
As well as the flag, you can click the contact to view or edit the details and can even add new numbers to your address books.
Forward 2 Mobile
Forward 2 Mobile relays all conversations to your mobile phone via SMS. You can continue your conversation via SMS just like you do on a normal handset, but with the added advantage of all messages being stored within Messenger securely.
Company Administrators can enable/disable this feature at a user level by going into the User Management tab. In here they can enter the mobile number to which the messages can be forwarded. Individual users can then ‘switch on’ the forward function per message thread or as a default for all messages. You can toggle this feature within a conversation or Inbox view on the Quick Replies too. When selected, all messages will forward to the chosen mobile number. Copies of all messages will also appear on the web platform.
Simple to set-up, Bulletin Messenger allows you to Schedule your SMS Messages for a future time. Recurring messages can also be scheduled which will reduce your workload and make sure your team never misses an important meeting again.
The process of scheduling is only slightly different from sending a message immediately. Once you have composed your message you are ready to schedule it. Simply click the blue Schedule button rather than the orange send button. You will then be able to pick a date and time for the delivery.
The easiest way to schedule a one off message is to use the calendar to find a day, click that date and then edit the time of delivery. Your calendar will show other messages you have scheduled which is handy if you need to add this one in reference to any others or to avoid sending too many messages to the same recipients on the same day!
Alternatively, you can click Schedule again and choose from the delivery options.
Advanced Scheduling Options
Recurring Messages - The process for recurring messages is similar to that for a single message, you can even change a one-off message to a repeating one by editing it after it has been created. When creating or editing a scheduled message, if you want it to repeat then check the Repeats... check box and choose the period type (day, week, month or year) and a number between 1 and heaps. Each period also has different options that makes sense when you see it in action.
Important: For recurring messages you need to specify the start date and the end date allowing you to run a daily message for the last 3 weeks of term or a weekly message leading up to the election.
Time Zones - Handy for if some of your team is not in the next room, you can schedule a message for delivery in a different time zone. Think of it as time travel without the jet lag.
Scheduling to Groups - If you schedule a message to an address book group, the members of that group will be looked up as the message is about to be sent. This is a very powerful feature when you use recurring messages as it allows you to update your address book groups with new members, delete old ones and the next time the message is sent it will go the new set of recipients.
Viewing Future Messages
You can view future messages by clicking the Scheduled Messages link from the Compose Screen. The list view shows your upcoming messages and allows you to click through to view recipients and edit the schedule. If you think you should be able to edit the content here then you are correct. That should be something you can do soon, just not at the moment sorry.
To get other perspectives on your future messages toggle between List, Day, Week and Month views.
Bulletin Messenger allows you to leave the compose screen and pick up where you left off by finding your message in the Drafts. A handy feature if you are waiting for confirmation on a location or date for a pre-planned event or meeting.
Uploading Recipient Files
The power of Bulletin Messenger is in the ease of use for group messaging and team communication. Generally the Address Books are sufficient for your needs but there are occasions where you need to send a one-off message to a group of clients from another database. You can copy a list of numbers directly into the messenger compose page to box. If you are copying a column of numbers from Microsoft excel then it will work without any modifications. If you are copying from somewhere else then make sure there is a space or new line between each number.
Alternatively, you can browse to your file of numbers by clicking the bulk send icon (its a wee truck!) to the right of the to field.
When sending any message you should consider the opt out responses. See the info box below for more information as it is especially important when sending bulk messages.
Bulk File Format
Your file should simply be a list of numbers in international format with one number per line.
SMS Merge in Composer
SMS Merge is a powerful feature in Messenger. It brings you the power of Dynamic Tagging to the composition of Messages. Something you may be familiar with in Email Marketing but now through Messenger, its ready for SMS!
Using Bulletin SMS Merge Tags in Compose you can personalise the content of thousands of SMS so each one of your clients feel like you are TXTing them, and them alone.
Prepare A CSV File for SMS Merge and Upload it
The first step to utilise the power of SMS Merge Tags is to prepare a CSV File. This file becomes a list of your Recipients.
Your CSV file should contain a table of tags you want the message to insert the value of. The file must contain one number per Recipient in an acceptable format, and each recipient's details must be on a separate line.
The first column must always be the mobile number.
In this example a header row has been included defining the name of the tag you can insert. If your CSV does not contain a header row then the tag name will default to the value of the first Recipient listed.
Using the Bulk Uploader (truck Icon) you can upload your pre-prepared CSV file. Once it has been verified the CSV File behaves like a Bulk Recipients List. You will be able to see the number of Contacts you are sending too.
Composing with SMS Merge Tags
Once you have uploaded your pre-prepared CSV file then there are two ways to insert the SMS Merge Tags into your message.
If you are entering the Tag Name directly into the Message Content then your CSV should contain the Header row mentioned above.
In the Preview Mode you will see the SMS Merge Tags rendered with the longest value as an example of the message you are sending out. This allows you to keep track of your Message Parts and Character Count as you compose so you can tailor you message accordingly.
SMS Merge Tags and Drafts
Composer automatically saves your messages as you are working and this applies to SMS Merge messages also so you can come back later without loosing your Recipients or your Message Content!
Templates form the base of a message, allowing you to create and save messages that you send often or may need in an emergency. You can share them (admin users only at this stage) or duplicate/copy them as required.
Templates can be named so they are easily recognised in the template list when creating a message. If your profile allows it, templates can be up to three SMS parts (about 459 ASCII characters, or if the message contains any non latin characters then the max is 201)
You can send a template from the Templates Section. Alternatively, you can select a template from the drop down list from the Compose page and through a Quick Reply message.
It's good practice to identify yourself when sending a SMS message. From the Messenger Compose page you can set and use your SMS signature.
A signature will take up space in your message so it pays to keep it short. You also have the option of having Messenger start every message you compose online with your signature already inserted so you don't forget to do it. If you don't need it for a specific message then you can delete it.
The Messenger Signature is unrelated to an email signature. When using Email2SMS with Messenger we also suggest that you use your email to set a signature. See the Email2SMS Section for more information on customising your account to strip long email signature text from SMS messages.
Message Source and Reply Options
By default all messages sent via Bulletin Messenger will use a pool of numbers designed to allow message threading so that if one of your recipients replies with "yes!" you can tell if they:-
See how things could get confusing if we didn't use a pool of numbers?
The threading pool also allows you to setup forwarding options for when any replies come in. You can do this in your profile page before you send any messages but you may need to contact your Company Administrator to enable this feature for you. Forwarded messages will be deducted from your message balance as you use them.
Most regions have the option of not using this pool, the main exceptions being the US and New Zealand. We don't provide the ability to set the source as your number in these regions as our experience shows it severely reduces the delivery success of your messages.
For details on how to set the defaults for your account see the Profile instructions.
Virtual Numbers for SMS
Users in the US can subscribe online to a virtual number for SMS. This is a dedicated number, unique to you, that people can SMS into from almost anywhere in the world. Any messages you send will also come from this number, just as if you sent it from your mobile, so your recipient can store the number and knows it's you. The Conversation threading is limited with this option selected.
Inbox and Sent Messages
The Messenger Inbox is a constantly updating stream of new messages. As new messages are received by the system they will be pushed to your inbox and highlighted in bold so you can stay on top of your communications.
If they are not updating fast enough then you can use the refresh button to check for any new messages.
If you are using the Chrome browser then you might like to have desktop notifications enabled within your profile to get real-time alerts of new messages.
Messenger can show a view of your Inbox that allows you to see messages that are part of a conversation.
If you are expecting replies to your sent message then this may the best view for you. If you click on any message in the Inbox it will take you to the Conversation view.
Clicking on the pie chart beside the message shows the delivery statuses of the message.
For each message you have several options available aside from simply viewing the conversation.
The option to Quick Reply means that you do not need to change screen, simply hit the Quick Reply icon and type your message. When you hit send the SMS message will be sent in the background and you can continue to answer your other messages.
On the right of the Send button is a dropdown providing you convenient access to your saved message templates - so you can use them in a Quick Reply.
Quick replies are billable SMS so count towards your account balance.
SMS messaging is a very personal form of communication and Bulletin would like you to take as much care with the people you message as possible. If someone replies with stop (or any other variant) then we would really like you to stop sending messages to that recipient. To help you stay on the good-side of your customers and also to prevent any accidents you should make use of the Messenger blocking functionality.
Whenever you are viewing a message you received you are able to easily Block that recipient. You can even do a batch of them at once to save you time. You can view and search and even edit your blocked number list in the Contacts Section under Blocked Numbers.
Some numbers may not be editable. If that is the case then these have been added by your administrator or at the system level. Do not ask to get them removed as they have been added at the explicit request of the recipient.
As with the Inbox, the Sent Messages section allows you to view messages in chronological order or in a conversation view that groups your messages together and shows how many replies each sent message has.
In the list view you can see a colour coded pie chart showing the delivery status for each message. We base this on data we get from the carriers as each message is sent. The more people you send to with a single message, the more 'pie' like the image becomes giving you a simple visual representation of the success of your campaign.
For each Sent message you have the option of forwarding it, deleting, viewing the properties or exporting it. Forwarding a Sent message creates a new message using the original messages content, this allows you to send the same message to a new set of recipients.
The message properties and export options allow you to view and save data outside of Messenger if you need it for audit or other purposes.
Within the Conversation view, the status pie can be clicked to examine the recipient details and view or select a subsets of recipients for follow up messaging. Select the recipients by status to Resend, Start a new conversation or Block them. Resending will create a new message with all the same content as the last one. This is useful if you need to resend a message to a group that were unable to be reached.
You can start a new conversation with some or all of the recipients which is useful when you need to follow up the last one. For example you had 50 people respond to your first message and now you want to send a new message to only that 50.
Exporting Message Data
Message Thread View
To view a message conversation simply click on the message from your Inbox, All Messages or Sent items.
This will open a view of the conversation thread. All messages in the conversation are grouped in Chronological order with the most recent messages showing at the bottom of the message thread. To view additional message details, click on the three dots at the end of the message, this will expand the message and show recipients of the message and the message being replied to.
Email to SMS messages
White Labeling Email2SMS
The Email to SMS service can function with Custom Domains and Custom Subdomains. Your users will no longer be required to send emails to bulletinmessenger.net and can instead use your domain or the custom sub domain you have chosen.
Any system emails such as delivery statuses are rebranded with your logo and come from your custom domain or sub domain.
Messages can be sent using a REST API. This is useful for integration with CRM tools such as Salesforce, websites and POS systems.
With callback functionality built in you are able to have replies forwarded back to your application or through to an email address so the right person gets to see the reply as soon as possible.
See the Developers Guide for further details
Bulletin Messenger Chat provides an instant messaging “chat” solution ready to use today between users within a Company. Chat is a perfect solution for Business Chat with access and user management controlled by Company Admins on the website through Messenger User Management.
Support for Chat
Messenger chat is supported on all modern web-browsers including Internet Explorer 9.0 and above. Desktop notifications and sound are supported on Chrome, Firefox, Safari and Internet Explorer 9.0 and above. Chat, like Messenger runs on Windows and Apple operating systems.
Android and iOS Apps
Native apps are available on both the Android (4.0+) and Apple (iOS 7+) platforms supporting Chat and SMS functionality. If data connectivity is lost during Chat, the app automatically reverts to SMS meaning you’ll never miss the message.
If Chat users are not available on Chat, to ensure the message always gets through, Bulletin will send a SMS message to the Users mobile device. This means no matter where your staff are, in the office or out, Bulletin Chat always ensures the message is received.,
Customisable notifications are available on both the Web and Mobile App versions of Messenger Chat. Desktop Alerts, Sound and App pop up notifications mean Chat messages will never be missed.
Launching a Chat
If your company has Chat enabled an Icon will show on the top right hand side of all Messenger pages. To begin a Chat simply click the icon.
The speech bubble next to the Avatar will be shaded green if the user is online and available to chat or will show gray with a x if the user is Offline or Unavailable.
The Chat Roster
The Recent tab shows new Chat messages you have received in chronological order. Like on the User tab, if your star any user on the Recent Tab the favourite users will appear at the top of the User list.
Users in either of the Chat Roster will have certain information displayed. On the left will be a circular Avatar image that the User can specify. To add or alter your avatar image simply go to Settings in the main menu and upload an image to the Your Settings page.
Sending a Chat Message
The Chat conversation thread shows on the left hand side of the screen and lists the name, message and time sent. Each message added to the Chat is grouped in Chronological order with the newest message at the bottom of the chat thread. You can move up through earlier messages using the scroll bar on the right hand side of the screen.
To add to the Chat enter your message in the field that appears below the Chat thread and click the send button. To the left of this field is a character count as well as an SMS count.
There are situations when you may need to chat in real time with colleagues both in the office and out and a bout via their Mobile Devices. To do this we created Group chat which is an extension of the previously implemented one to one chat functionality. To begin a group chat navigate to your Chat page and trigger the group chat icon
After triggering a Group Chat +’s will appear next to your Work Colleagues in the User List. To add a User to the Group click the + icon (to remove a User who has already been added click the – icon). See below.
User who have been added will appear abbe the group chat as shown below and can be removed by simply clicking on the x to the right of the Users name.
|If there are more users in a Group chat than can be displayed in one line, the number of Users who cannot be displayed will show and if this is clicked the area will be expanded and all participants listed. To close this view simply click the – that appear when the view is expanded.|
Once a Group Chat has been triggered you can click and name the Group so it’s easily recognisable and found.
Once a chat has been started the only person who can amend the participants is the user who initialled the chat. Group chats can be easily identified in the Chat Roster as they all have the Group chat avatar image rather than the User avatar image like in individual chats.
Note: To alter your own status between Offline and Online just click the speech bubble next to your Avatar image at the top of the Roster.
The Users name, the favourite star and the User most recent message will show in the centre of the Users row in the Roster. At the end will be the date and time that the most recent message was received.
Above the Chat Roster is a search field. This will search your Chat conversations for Users. To clear the content click the X at the end of the field.
The Mobile App also allows you to have instant messages with your work colleagues.
The messages in the conversation thread appear in the main screen and you can scroll through previous messages. To add a new message just enter it in the field at the bottom of the screen and click the icon to the click the icon to the right to send the message.
Upcoming Chat features
Files can be transferred directly between parties with no limit on file size. Files can be shared within a group chat between attendees.
Other Ways To Send
Microsoft© Outlook® Mobile Service (2007 or 2010)
Bulletin is an approved Microsoft© Service Provider and Messenger for Microsoft© Outlook® 2007 & 2010 is the premier text message service to enable messages to be sent from Microsoft Outlook 2007 & 2010 to mobile phones around the world and for replies to be received back in to Microsoft Outlook's email Inbox.
Its seamless integration with the Messenger platform, provides powerful features such as forward to mobile - not available with comparable services
See the Microsoft© Outlook® Messaging Service Documentation for detailed instructions.
If you do not have the correct version of Microsoft Outlook that supports the Outlook Mobile Service (OMS), or use a different email client then you can still use messenger with the Email2SMS functionality (see the user guide for more information).
Microsoft© SharePoint 2010
As an approved Microsoft© Service Provider, Bulletin Messenger works not only in Microsoft© Outlook® but allows SharePoint 2010 to become TXT capable.
What you need to get started
The web service address you need to add to Microsoft© Outlook® is https://www.bulletinmessenger.net/services/omsservice.
Bulletin Messenger can be used on mobile devices such as tablets, iPads, Kindles, iPhones and Android devices.
For a more optimal experience on these types of devices access thehttp://m.touch2txt.comsite on your mobile device. Messages can be sent, contacts accessed and urgent replies read.
Touch2TXT is ideal when you are out of the office and want to maintain contact with your team. Your Address Books are always available and your team is just a TXT away.
Touch2TXT uses jQuery Mobile, so most iPhones, Androids, Windows, Kindles and iPads are fully supported. For further details see http://jquerymobile.com/gbs/
What you need
Using Your Phone To SMS Your Contacts
Group messages can be sent from your registered handset using your on-line address book. This feature gives you the power to send messages from your handset to hundreds of recipients with one single, simple SMS message.
All Mobile Originated (MO) messages need to be sent to +61420300681 (only available from phones registered against an active account).
See the MO SMS instructions page for more details.
Using Address Books in Compose
You can easily browse or search your Address Books for existing contacts or groups of contacts you wish to send a message to through the Address Book pop-up.
With Rich Contacts you can click on newly added recipients and quickly add their details to your address book, or you can alter existing contacts all from the Compose screen.
Managing your Online Address Books
The Address Books Section allows you to find, create, delete, export and synchronise your address books.
Shared Company Address Books each have read and write permissions that you can modify per Address Book per user giving you control over who has access to your data. Keep in mind though, things can get out of hand quickly and you may find that if you over use these restrictions your users may end up getting quite confused. Our advise is to keep it simple.
Only the Company Administrator can create Address Books that can be shared.
The Address Books allow you to add contacts you send messages to on a regular basis. Company Address Books may be created, shared and managed by a Company Administrator and they may choose to share them throughout your organisation.
If you want to use Email2SMS or mobile group messaging then you must use an alias for any group or a contact you create. An alias will be automatically created when you create a contact or group but can be edited as required. Because aliases can be used as part of an email address, they must conform to those standards and restrictions.
Within each Address Book no two contacts or groups can have the same alias and this is recommended across all Address Book entries too if using Email2SMS. This means that you should not have more than one 'John' alias in any address book, either as a group name or alias. This helps avoid confusion when sending to 'John' or using email to send to firstname.lastname@example.org.
An Address Book Contact or Group alias is used as the email address when sending Email2SMS. An Alias is a short name for a Contact or Group.
Address Book Settings
Each Address Book has a number of settings and options. You can change the Address Book name any time.
Address Book type is set only during creation and at this time it is not possible to change it once created. We recommend you copy all the contacts into another address book and drop the existing one if you wish to do this.
Contacts can be imported either to a new address book or over an existing address book - see the section on importing below
Contact property visibility permits you to set which address book fields are visible and searchable using the quick search within the main address book list view above.
Groups and Contacts are listed for each Address Book you has access to. Groups do not have mobile phone numbers associated with them. Contacts have a phone number attached to them. You now have two ways to view and edit a Contact Details. You can access the quick view through the Contact's name where it appears as a recipient, or if you like more room and information in one place, the full page Edit a Contact feature may be more suited.
From any of the contact pages you have options to create contacts, groups or Personal Address Books.
Create Individual Contacts
The new Contact may be assigned to any existing Groups in the Address Book.
You also have the option of adding some tags or properties to the Contact such as position, location department or organisation. These tags are displayed in your contact lists such as the Show Groups page. You can customise displayed tags on the contacts page by editing the address book and selecting visible columns Tags can be searched just like other contact details - handy if you have, for example, a team name as a tag and you would like to text them all without having a group.
If you cannot add contacts or groups to your Address Books then contact your Group Administrator as they may have set higher security settings.
See Importing Address Lists for bulk management options.
The selected Contacts will be removed from the Address Book.
Note: You can select multiple Contacts using the select all tick box above the Contacts.
Copying Contacts Between Address Books
Contacts can easily be copied between address books - and better still - if you have applied filter criteria for example to copy all staff in a specific team - these can be selected and copied.
To copy contacts between address books, simply view the contacts screen of the source address book and check the contacts. You can filter contacts using the search and select these specifically.
Contacts that are duplicates will not be copied.
Any existing Contacts in the Address Book may be assigned to the new Group. You can access a quick view of a Group's Members through the Group's name where it appears as a recipient, or if you like more room and information in one place, the full page Edit a Group feature may be more suited.
There are two methods to import an address book. The first is an online process done via the website. The second can be automated to upload from a CRM system or HRM system. Both methods perform a complete refresh of the specified Address Book (deleting existing contacts).
The online import can be found under the Add or Edit Address Book screen as shown below.
If you are wanting to send to a list of recipients one time only (or the list changes regularly) then use the Bulk Sender option on the compose page.
Messenger imports files in CSV format, such as those that can be exported from Microsoft Excel.
The first line of an import file is the section headers and the minimum import is a file with a number section header followed by a number on each line after.
You can import any field within the Messenger address book - including email, company, position, function, city, department, country
Restrictions and Rules
When importing an address book list it is important that the file meets the following criteria.
Confirm that the file looks correct, choose an option below and press 'Save'
Each import file represents the complete definition of an Address Book, including the contacts within the Address Book, and the groups to which they belong. Therefore, if you choose to import into an existing Address Book any existing contacts will deleted.
If there are any errors or warnings, the system will report them after the import is validated. If you are content to ignore the warnings click "Save" and the file will be imported, otherwise your address book will remain unchanged.
This form will allow you to perform the import process manually so you can check your data before automating the process.User Credentials - Use the same User ID and Password that you use to access Messenger.
*Address Book ID
The Address book ID is a unique number assigned to each address book and will remain the same even if the address book name changes. However, if you delete the address book then that ID will no longer be valid.
You can locate the address book ID in the URL of the address book details page (see below).
If you need assistance contact Bulletin Support with your account details (login ID and password).
If the User ID does not have write access to the selected address book then an authentication error will occur.
Importing using cURL
A simple way to perform this import process on the command line is using cURL - available on both Windows and Linux platforms.
- Download the relevant version of cURL for your computer.
- Move the Address Book CSV file you are wishing to import to the “bin” folder in the cURL directory, for example:- C:\Program Files (x86)\cURL\bin.
- Create a text file with the details specific to your import (like the examples listed below), save as a .bat file and move to the same bin folder as mentioned in step 2 .
- Simple run the .bat file and in a few moments the import will be complete. If there are any problems during the import you will see error messages. If there are no issues no messages will appear and you can assume all is good.
An example is shown below:-
Also supported is the "abname" property, which can be used to refer to the address book by name, rather than via the "abid" property. If both are provided then the abname has priority. Note, that the name can be changed via the website but the ID will remain constant so for automation purposes it is suggested that the abid is used.
Exporting Address Books
Address books can be exported from the address book management screen shown on the right. Upon clicking export you will be prompted with a local location and filename to save the address book to.
Address Book Opt In
Address Book Opt In allows a Shortcode and an Opt in Keyword to be set on Address Books. This means if any Contact sends a SMS with your selected Opt In Keyword to your Address Books Shortcode number, Bulletin will automatically add the contact to the Address Book. This allows Contacts to add themselves to your Address Books without any action required.
Company Users can also define an Opt In Message that is sent to a contact who has opted in to an Address Book. Bulletin recommend including instructions on how to Opt Out from the Address Book messages in this welcome text.
If Contacts decide for any reason they do long wish to receive Address Book SMS messages they just need to send the Address Book keyword followed by STOP. For example if your Address Book Opt in Keyword is 'NEWS' to Opt our Contacts just send "NEWS STOP' to the Shortcode. If your company has a Company Stop word this will continue to remove the contact from ALL Company messages.
Most of your account options are maintained and managed amongst your subscribed services. However, some of them are specific to Messenger and these are managed on the Your Settings page.
Your name is visible to other users within your company and can be changed at any time.
Click on the change password text to bring up the change password dialogue. On-screen instructions will help you set a password compliant with your organisations selected password policy.
Your mobile number is an important detail to have correct if you are using the forward to mobile or Instant Messaging service. Please note that users cannot share a mobile number (no duplicates).
Change the time zone to alter the way times and dates are displayed in the web site. This does not alter the time displayed on SMS messages (on the handsets) but will give you freedom to be able to view the website in a local time zone.
Your country affects operation of the product, our smart number helper uses your country to work out the correct destination number formats. Country is also used to set your billing currency. It cannot be changed at this time and you must contact support
Account Alert Balance (Prepay Only)
Prepay users are able to set automatic email alerts when their account balance reaches a defined threshold. This is useful as a top-up/refill reminder.
If you'd prefer to have a sequential expanded list of messages - like the old Messenger - select All Messages and that will be the default option after login or after a send.
Inbox is the default.
Conversational Message Threading
Conversational Message Threading groups all messages within a related thread under a single conversation much like Gmail/Outlook and similar.
With this box unchecked, threading will be disabled and all inbound messages regardless of conversation will be shown in your Inbox as well as your sent folder.
By default Messenger is configured to restrict you to sending one message part (160 char ascii or 70 char if the message contains any special characters). You can configure your account to allow more than this here.
This long message setting will be applied to all your sent messages (email, web and API) to allow longer messages if you require them.
While each message part is one SMS and will be billed as such, the recipient will generally receive and see one long message (carrier and handset dependant) and each long message counts as a single message towards any company/system message limits.
This sets the time period after which messages are automatically trashed/deleted. Useful if you want to keep your inbox manageable or are an Email2SMS user only.
Web/Touch2TXT Sender ID
If you have multiple numbers, alpha tags or reply to mobile numbers assigned to your account you can choose to set a default for all messages sent via the Web or Mobile Application.
Email/Outlook Sender ID
If you have multiple numbers, alpha tags or reply to mobile numbers assigned to your account you can choose to set a default for all messages sent via Outlook Messaging or Email2SMS. This allows you to set the source on Email2SMS traffic which is not possible over email itself.
If you are using Google Chrome (http://chrome.com) as your browser you can enable desktop notifications so that your task-bar will notify you each time a new SMS/reply is received. It's how we roll. As more browsers start to support this type of alert we will roll it out to those ones too.
Disable desktop notifications within the Chrome Browser Settings.
These settings are shown only if email2sms is enabled for your user by your company administrator.
Addresses enabled for SMS via Email
Messenger has a selection of built-in themes so you can brighten (or darken!) up your day.
Both users and company administrators can set the own themes. If a company administrator has set a custom theme for the company, user themes will be disabled.
The powerful reporting interface permits accurate drilldown on the usage of the platform including the ability to export and search.
To view the documentation click here
All online signups have the full administrative access- and you can add sub-users or other administrators. Sub-users do not have administrative function. If you are a postpaid offline customer usually the nominated individual in the organisation gets an administrator account and then administers their own company.
Company Administrators have additional options including security settings, company limits and user management. To view the documentation on company administration click here.
For answers to common questions see the comprehensive FAQ section.
The Company administrator may set some messaging limits for their group. This limits apply across all accounts within the group/company. For example, with three accounts and a message limit of 500 then when the combined total for all three accounts reaches 500 no further messages may be sent.
Bulletin Campaigner is a simple interface to a powerful SMS query management system. With Campaigner you can set up automated responses to dedicated keywords with enhanced media management you can deliver 3G contact, calendar, video, audio and real-time internet information. Routing options include SMS to email and mobile aliasing. Bulletin Campaigner supports short codes and premium billing options.
With the global connectivity of Bulletin API and the extensive experience of Bulletin in this arena, Campaigner is positioned as a low cost, easy to use system for SME, SOHO and growing corporate businesses.
Bulletin API provides your company with a simple and powerful way to communicate with mobile devices. A few lines of code are all that is needed to send and receive SMS messages through networks all over the world. Bulletin specialises in direct carrier connectivity to ensure the widest range of features are available to our clients.
Our patented temporary addressing technology enables real two-way messaging. Replies are correlated with outgoing messages, enabling sophisticated SMS applications like dispatch systems, auctions, ordering, and chat. We support a wide range of message features, including multi-part messages, business cards, calendaring, and internet push.
Bulletin API; we take care of the details so that you can get on with business.